Terms & Conditions
Unshaken Detail
Updated: 2026
By booking, scheduling, or using our services, you agree to the following Terms & Conditions. These terms form a binding agreement between you and Unshaken Detail for all services provided in Mililani and surrounding areas of Oahu.
Services
We provide professional automotive detailing services including:
- Interior detailing and deep cleaning
- Exterior hand wash and decontamination
- Paint enhancement and protection
- Ceramic coating services
- Specialty add-on services
We reserve the right to refuse service at our discretion if a vehicle is unsafe, excessively contaminated, or outside our service scope.
Booking and Appointments
By booking, you agree that:
- You are the owner or authorized user of the vehicle
- The vehicle will be accessible at the scheduled time
- Accurate information is provided at booking
- A safe working environment will be provided
Appointments are confirmed via text, email, or phone.
Cancellation Policy
We require at least 24 hours notice for cancellations or rescheduling.
- Cancellations within 24 hours may be subject to a fee or forfeited deposit
- No-shows may be charged up to 50 percent of the scheduled service cost
- Repeated cancellations may require prepayment
We understand emergencies happen. Please contact us as soon as possible.
Pricing and Payment
- Prices may vary based on vehicle size and condition
- Heavy contamination such as pet hair, sand, or stains may incur additional charges
- Payment is due upon completion unless otherwise agreed
- Accepted payment methods will be communicated at booking
Final pricing will always be confirmed before additional work is performed.
Customer Responsibilities
Customers agree to:
- Remove all personal belongings and valuables
- Disclose any known issues before service begins
- Keep children and pets away from the work area
- Provide reasonable access to the vehicle
We are not responsible for items left inside the vehicle.
Service Expectations
While we aim for excellent results, customers understand:
- Some stains, odors, and defects may be permanent
- Pet hair removal is not guaranteed
- Deep odors may require specialized treatment
- Brake dust and oxidation may not be fully removable
- Older or fragile materials may be sensitive to cleaning
We will communicate realistic expectations when needed.
Liability
To the fullest extent permitted by law:
- We are not responsible for pre-existing damage or wear
- We are not liable for mechanical or electrical issues unrelated to detailing
- We are not responsible for items left in the vehicle
- We are not responsible for damage due to aged or weakened materials
Any concerns must be reported within 24 hours of service completion.
Weather and Scheduling
Services may be rescheduled due to weather or safety concerns. We will notify you as early as possible.
Photo and Media Use
By booking a service with Unshaken Detail, you grant permission for us to photograph or record your vehicle before, during, and after service for marketing and promotional purposes, including social media and website use.
We will not share personal information, license plates, or identifying customer details without consent.
If you do not wish for your vehicle to be used in marketing materials, you must notify us before your appointment.
Dispute Resolution
We aim to resolve any concerns professionally and fairly. Please contact us directly so we can address any issues.
Agreement
By booking a service with Unshaken Detail, you acknowledge that you have read, understood, and agree to these Terms and Conditions.